This privacy statement should be read in conjunction with our Terms and Conditions, which are incorporated by reference herein (collectively, this “Agreement”). By accessing our website or otherwise interacting with us, you agree to be bound by this Agreement.
If you accept or agree to this Agreement on behalf of a company of other legal entity, you represent and warrant that you have the authority to bind that company of other legal entity to this Agreement and, in such event, “you” and “your” will also refer and apply to that company or other legal entity.
Croda International Plc based at Cowick Hall Snaith Goole East Yorkshire DN14 9AA , as well as all of its corporate affiliates under its control with whom you trade or otherwise do business (collectively, "Croda", "we" or "us") are responsible for your personal information and we take our data protection and privacy responsibilities and your rights as data owners seriously.
This privacy notice explains how we collect, use and share personal information in the course of our business activities, including:
You might find external links to third party websites on our website. This privacy notice does not apply to your use of a third party website.
In this section you can find out more about
We collect information about you if:
collectively ("you" or "your").
If you are one of our valued customers or suppliers (or prospective customers or suppliers, or work for or represent one of our customers or suppliers), we will collect information about your name, contact details (including email, phone and mail address), the position you have in the business you work for and the interactions you have with us.
We will use your information:
We will collect your personal information from you if you contact us, or if you register through our online customer portal. We may also collect information about you from the business you represent or work for if they provide your details (for example as the contact point for a particular product sale), or if you or they attend a trade show.
We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This will be because:
If you would like to find out more about the legal basis for which we process personal information please contact us or click here for a more detailed breakdown of legal basis and legitimate interests assessment in the format in Annex A.
Where you provide us your details through a web form or through web chat, we will collect information about your name, contact details and any information you supply. We will only use the information for the purposes of the conversation. As an international organisation, where required, Croda may store and process this information across international borders in line with the needs to process the conversation. All storage and processing of personal information conforms to Croda’s internal safeguards, policies and procedures.
We share your personal information:
We may also share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our affiliates, service provider, and other business partners.
We use personal information to let you know about our products and services that we believe will be of interest to you.
We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
To protect privacy rights and to ensure you have control over how we manage marketing with you:
We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms as well as your preferences within your account with us.
A cookie is a small text file containing small amounts of information which is downloaded to / stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website.
Croda is an international business. As a result, your personal information may be transferred and stored in countries outside the EU, including EEMEA, Latin America, North America & Asia Pacific, that are subject to different standards of data protection.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and that transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned.
Measures we take include:
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect your User IDs and passwords, please take appropriate measures to protect this information.
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this privacy notice. Where your information is no longer needed, we will ensure that it is disposed of in a secure manner. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.
In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
You have rights to protect your interest of privacy in the data that you provide to Croda. Those rights will depend upon the federal, provincial, state or local laws and regulations that apply to you, as the data owner, and Croda, as the party receiving, using, processing and/or storing such data (collectively, "Applicable Laws"). Although Croda cannot provide you with legal advice, and you should seek legal counsel to ensure that you fully understand how to protect your rights and how to enforce them, your rights under Applicable Laws may include:
If you wish to access any of the above-mentioned rights, or other rights that you may have under Applicable Laws, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by Applicable Laws, for instance if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
You can ask us to restrict your personal information, but only where:
We can continue to use your personal information following a request for restriction, where:
You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
You can request that we change the way in which we contact you for marketing purposes. You can request that we do not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
You have a right to lodge a complaint with your local data protection supervisory authority if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
We do not respond to “Do Not Track” signals or similar mechanisms as contemplated by California AB-70.
The primary point of contact for all issues arising from this privacy notice is the Data Protection Lead who can be contacted as follows:
+44 (0) 1405 860551
Croda International Plc / Croda Europe Ltd
If you have any questions, concerns or complaints regarding our compliance with this privacy notice, the information we hold about you or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible, and in any event, within the timescales provided by data protection laws.
You have a right to lodge a complaint at any time with your local data protection supervisory authority (i.e. your place of habitual residence, place or work or place of alleged infringement). In the UK this is the Information Commissioner's Office. We ask that you please attempt to resolve any issues with us before your local supervisory authority.
Issue Date of Privacy Notice: 28, October 2019.